Prime Works India ("we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to this policy.
1. Information We Collect
Information you provide directly
When you fill out a contact form, book a consultation, or request a service, we may collect:
- Your name and contact details (phone number, email address)
- Your business name and location
- Details about your project or requirements
- Payment information (processed securely through third-party gateways — we do not store card details)
Information collected automatically
When you visit our website, we automatically collect:
- IP address and general location (city/region level)
- Browser type and device information
- Pages visited, time spent, and navigation patterns
- Referring website or search query
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Schedule and conduct free consultations
- Send project updates, invoices, and support communications
- Send occasional marketing messages about our services (you may opt out at any time)
- Improve our website, services, and customer experience
- Comply with legal obligations
We will never sell your personal information or use it for purposes other than those described above without your consent.
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your experience. These include:
- Essential cookies: Required for the website to function correctly.
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).
- Marketing cookies: Used by advertising platforms (e.g. Google Ads, Meta Pixel) to show relevant ads.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Data Security
We take the security of your data seriously and implement appropriate technical and organisational measures to protect it, including:
- HTTPS encryption on all website pages
- Secure, access-controlled storage of customer data
- Limited access to personal data on a need-to-know basis
- Regular review of our data handling practices
However, no method of transmission or storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
- Data portability: Request your data in a commonly used format.
To exercise any of these rights, please contact us at info@theprimeworks.in. We will respond within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or partner tools). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: